User Agreement
1. User Agreement
Please read this document carefully. This is an electronic legal agreement between you (hereinafter referred to as the “User”, the “Service Requester”, the “Visitor”, the “Client”, the “Subscriber”, or “You”) and the Inabah website and application (hereinafter referred to as the “Platform”, the “Application”, the “Website”, the “Electronic Site”, the “Site”, “Inabah”, “we”, “us”, or “our”).
The Inabah website and application are affiliated with the World Federation of Muslim Scouts, an independent body that includes scouting organizations and federations representing Muslim scouts worldwide. The Federation has been recognized by the following entities:
- The Seventh Islamic Summit Conference held in Casablanca, Kingdom of Morocco, from 11 to 15 Rajab 1415 AH (13–15 December 1994), Resolution No. 5/7-T (Q.I).
- The World Organization of the Scout Movement at its conference held in Bangkok in 1993.
- The World Islamic Call Council at its conference held in Cairo in 1416 AH.
- The Royal approval of the Custodian of the Two Holy Mosques, King Fahd bin Abdulaziz, to host the Federation in the Kingdom of Saudi Arabia (No. 9/B/14886 dated 17/9/1420 AH) with the Federation’s headquarters in Jeddah, Saudi Arabia.
Address: P.O. Box 9141, Jeddah 21413, Kingdom of Saudi Arabia
Phone: 009662-6776476, 00966-6790130
The World Federation of Muslim Scouts is subject to all applicable laws and regulations in force within the jurisdiction of the Kingdom of Saudi Arabia (host country). The World Federation of Muslim Scouts manages and operates the Inabah application (hereinafter the “Application”) and the website under the domain (www.inabah.org) (hereinafter the “Website” or the “Site”).
To use the services of the Website, you must: (1) be 18 years of age or older (or meet the minimum equivalent age in your country), and (2) obtain the consent of your parent or legal guardian if you are considered a minor under the laws of your country, and (3) have the authority to enter into a binding contract with us and not be prohibited from doing so under any applicable laws, and (4) reside in a country where the service is available. You also undertake that any registration information you submit to the Inabah website and application is true, accurate, current, and complete, and you agree to keep it so at all times. If you are a minor in your country, your parent or legal guardian must agree to these terms on your behalf. If you do not meet the minimum age requirements, the Website may only register you as a user with the consent of your parent or guardian.
1.1. By browsing, visiting, accessing, and/or using the services on the Website and Application, whether you are a registered user or not, you expressly and unconditionally agree to all terms and conditions of use, the disclaimers set out herein, and the Privacy Policy. This agreement constitutes a legally binding contract between the Website and Application and you. If you do not agree to all of the terms, conditions, and provisions, you must not continue to access or use the Website and/or Application and/or the services.
1.2. Any amendment to these terms and conditions becomes effective immediately upon its announcement unless stated otherwise. Your continued use of the Website and/or Application after any such announcement constitutes your full acceptance of the amendment.
1.3. This User Agreement has been prepared and concluded in both Arabic and English. In the event of any discrepancy between the Arabic and English texts in this document or any other related document, the Arabic text shall prevail.
1.4. If the Website and/or Application team contacts the user for any reason related to this Agreement, or your membership account on the Website and/or Application and/or the service, we will use the most recent contact details provided by you. As a registered user with a membership account on the Inabah Website and Application, you must keep your personal information updated at all times.
1.5. Please keep a copy of this User Agreement for your records. You may review an updated version of this User Agreement at any time on the Website and Application, and you may also request a copy of this User Agreement at any time by contacting us.
1.6. We have the right to record all conversations, electronic messages, and other forms of communication that take place between you and our team.
2. Communication
2.1. Email is generally the primary means of communication between the Website and Application and you. Therefore, you must ensure that the email address registered in your membership account on the Website or Application is valid and capable of sending and receiving emails. You are required to check your inbox regularly and frequently. Some emails may contain links to additional information about our services. Verifying and ensuring whether any received email is genuine and from a trusted source is solely your responsibility. You may contact Customer Service at (cs@inabah.org) to verify emails claimed to have been sent to you by the Website or Application.
2.2. If the Website or Application sends an email to the email address registered in your membership account on the Website or Application, you agree and understand that this constitutes a valid written notice (“written notice”) from us to you. Likewise, if you send an email to (cs@inabah.org), this constitutes a written notice from you to us. For all notices sent by email, the date of receipt shall be deemed the date of sending.
2.3. To view incoming emails, you will need a computer, smart device, or mobile phone equipped with an email program capable of displaying emails in HTML format. We may also send attachments in Portable Document Format (“PDF”), for which you will need Adobe Acrobat Reader, which can be downloaded free of charge from Adobe’s official website.
2.4. We will never send you emails containing executable files (.exe) as attachments or links to any executable files. If you receive any email containing such attachments, you should delete the message without clicking on the attachment. If you are unsure whether an email is from us, please contact Customer Service at (cs@inabah.org) to verify it.
2.5. By using the services, you also agree to receive communications and notices related to our services through the services themselves, SMS messages, or notifications sent via the Website or Application, including but not limited to: communications related to the services, your subscription transactions, SMS messages, and notifications sent or posted on the Website and Application.
2.6. Furthermore, you acknowledge that all communications we provide to you electronically are considered written communications that fulfill all legal requirements and have the same legal effect as written communications on paper. You also acknowledge and commit to periodically updating your contact information in your account.
3. Email Policy
3.1. We will not share, sell, rent, exchange, or allow any third party to use your email address for commercial purposes without your consent.
4. Purpose of Using the Application and Website
4.1. Inabah is an application and website that acts as an electronic intermediary for performing Umrah and Hajj-by-proxy rituals on behalf of Muslims who are unable to perform them themselves, such as the sick, the elderly, people with limited income, and others in similar situations, by appointing qualified individuals to perform these rituals on their behalf.
4.2. We will provide all our services with reasonable care and skill.
5. Information About You and Your Visits to Our Website
5.1. We process information about you in accordance with our Privacy Policy. By using the Website or Application, you agree to such processing.
6. Access to the Website and Inabah Application
6.1. Once you register and obtain membership on the Website and/or Application, you, as a registered user, must ensure that all personal information you have provided is accurate and must be updated whenever it changes.
6.2. You agree and undertake not to browse and/or use the Website and/or Application and all of its services and pages except in accordance with the terms and conditions and applicable laws and regulations.
6.3. Access to the Website and/or Application is permitted on a temporary basis. We reserve the right to withdraw, suspend, or modify the services and advertisements (in whole or in part) we provide on our Website at any time and for any reason without notifying you.
6.4. We shall not be liable to you or any third party if the Website and/or Application is partially or fully inaccessible or unavailable for any reason beyond our reasonable control, or due to maintenance, updates, upgrades, or similar reasons, or if the Website and/or Application is unavailable at any time or for any period.
6.5. We may, from time to time, restrict access to certain parts of the Website and/or Application or the entire Website and/or Application.
6.6. If you choose your account information (username, password, identification code), or if the Website and/or Application provides you with such information as part of our security procedures, you must treat such information as strictly confidential and not disclose it to any third party. We have the right at any time to disable any identification code or password, whether chosen by you or provided by us, if we reasonably believe that you have failed to comply with any of the provisions of these Terms of Use.
6.7. You must take all necessary steps and arrangements to enable you to access the Website and/or Application and ensure that any person who accesses the Website and/or Application through your internet subscription is aware of these terms and conditions and complies with them.
7. Intellectual Property
7.1. The services are protected by applicable intellectual property laws in the Kingdom of Saudi Arabia and international treaties. Subject to the limited rights expressly granted under these terms, we retain all rights in and to the services, including, without limitation, all intellectual property rights.
7.2. We respect the intellectual property rights of others and take copyright and all other intellectual property rights seriously. We require our users to do the same.
8. Disclaimer and Limitation of Liability
8.1. Except as expressly provided in these terms and conditions, we make no other representations, conditions, or warranties, whether express or implied. We do not warrant the correctness and/or accuracy of any information and/or content on the Website and/or Application, whether in downloadable content and/or information and/or content sent via email and/or SMS or any other means. Your use of the Website and/or Application is at your own risk. The services and content provided on the Website and/or Application are provided on an “as is” and “as available” basis. We reserve the right to restrict your use of the Website and/or Application or any part thereof at any time. We do not warrant that the Website and/or Application will be uninterrupted or error-free during the performance of Umrah or Hajj-by-proxy services, or that the Website and/or Application is secure, or that the Website and/or Application and the service provider are free of viruses, trojans, worms, time bombs, corrupted files, malware, spyware, or similar programs, or that the information on the Website and/or Application is correct, accurate, suitable, useful, up to date, reliable, or complete.
If you download any content from the Website and/or Application, you do so at your sole discretion and risk. You are solely responsible for any damage to the device used by the Service Requester to monitor the service and/or any loss of data resulting from browsing or using the Website and/or Application. Any advice or information you obtain from the Website and/or Application does not constitute any kind of warranty. We do not accept any responsibility for any actions you take in reliance on any information and/or data obtained from the Website and/or Application and/or services and/or sent via email and/or SMS and/or other communication applications that may result in any direct and/or indirect losses or damages. You acknowledge that the service is provided on an “as is”, “with all faults”, and “as available” basis.
8.2. In no event shall we be liable to you and/or any third party for any direct and/or indirect losses or damages arising out of any contractual obligations and/or misuse and/or negligence and/or resulting from the use of the Website and/or Application and/or services.
8.3. In no event shall we be liable to you for any direct and/or indirect losses or damages and/or any negligence arising from the incorrect performance of services, since the choice of the Service Provider has been made by you.
8.4. The Service Requester is responsible for monitoring the Service Provider during all stages of service execution.
8.5. In no event shall we be liable to you for any direct and/or indirect losses or damages resulting from interruption of your internet connection.
8.6. In no event shall we be liable to you for any direct and/or indirect losses or damages arising from non-provision of the service due to force majeure beyond our control.
8.7. The Website and/or Application does not guarantee that the Service Provider chosen by the Service Requester will perform and complete the service properly. However, the Website and/or Application will not pay the Service Provider’s dues unless the service has been duly performed and completed.
9. Restrictions on Use
By accessing and using the Website and/or Application, you acknowledge and agree to refrain from the following:
9.1. Providing your user identification code or password to another person to carry out transactions on your instructions.
9.2. Sharing your membership account information (username, password, identification code) with any third party.
9.3. Selling, licensing, renting, modifying, copying, reproducing, downloading, publishing, transmitting, distributing, or editing any derivative materials from any content available on the Website and/or Application in any form without prior written consent from the Federation.
9.4. Reproducing or republishing the content of the Website and/or Application, in whole or in part, including reproducing it on another website.
9.5. Using the Website and/or Application in any way to send unsolicited commercial emails or spam, or any misuse of this type of the Website and/or Application.
9.6. Using the Website and/or Application in any way that may cause damage to the Website and/or Application or hinder access to it.
9.7. Uploading or providing files on the Website and/or Application that contain viruses, malware of any kind, or corrupted data.
9.8. Publishing, advertising, distributing, or disseminating materials or information that are defamatory, violate applicable regulations in the Kingdom of Saudi Arabia, or that are pornographic, obscene, offensive to public morals, or otherwise illegal through the Website and/or Application, or that contravene Saudi law or the law in your place of residence.
9.9. Using the Website and/or Application to participate in any way in conduct that is or may be illegal, fraudulent, or harmful.
9.10. Participating through the Website and/or Application in unlawful or illegal activities in the Kingdom of Saudi Arabia or any other country.
9.11. Using any tool, means, program, or procedure to prevent or attempt to prevent the proper operation of the Website and/or Application, or taking any action that imposes a large load on the infrastructure of the Website and/or Application.
10. Subscription Services and Purchase Orders
10.1. Any visitor may access and browse the Website without being a registered member. However, if you wish to subscribe to any paid services, you must register on the Website and/or Application to obtain membership for the purpose of paying the service execution fees. You must provide us with accurate, current, and complete information about yourself. If you are already a member of the Website and/or Application, you may log in by entering your username and password and then begin requesting services.
10.2. The Website and/or Application does not provide its services to any countries subject to sanctions by the Office of Foreign Assets Control (OFAC), in accordance with the laws of the Kingdom of Saudi Arabia.
10.3. An installment system is not applied. Service fees must be paid in full, in a single payment, before service provision begins.
10.4. If you wish to subscribe to several services at the same time, the Website and/or Application will consider each service subscription as separate and independent from the others.
10.5. We reserve the right, at our sole and absolute discretion and without the need to provide reasons, to refuse your request to subscribe to our paid services.
11. Payments
11.1. Service fees and any additional amounts related to the services will be displayed on the Website and/or Application or through cards or promotional brochures. You may also contact Customer Support for more information at: cs@inabah.org
11.2. All service fees are paid in US dollars and include tax. You bear any additional costs such as currency exchange rate differences at the time of payment or transfer fees, and such amounts will not be deducted from amounts due to the Website and/or Application.
11.3. You may pay using one of the following payment methods:
- Payment via bank transfer
- Payment via credit cards accepted by the Website and/or Application, and such payment methods are subject to their respective usage policies and/or the usage policy of the payment service provider. For more information, please contact: cs@inabah.org
11.4. When initiating payment, the Service Requester must maintain the confidentiality of their payment information and exercise the highest degree of caution, including avoiding the use of unlicensed software, suspicious methods, or public free Wi-Fi networks that involve a high level of risk.
11.5. Refunds, when applicable, will only be made through the original method of payment.
12. Refund Policy
12.1. There is no refund policy for our services provided to our users, as the services provided through the Inabah Website and Application cannot be returned.
13. Cancellation and Postponement Policy
13.1. Once you request any of our services, you are not entitled to cancel your request, and you will not be entitled to a refund of any portion of the service execution fees already paid under any other circumstances.
13.2. You may not postpone the agreed start date for execution of the services requested by you.
14. Termination Policy
14.1. These terms and conditions apply for an indefinite period. However, we have the right to terminate them at any time we deem appropriate and without the need to notify you, and to stop providing you with any services with immediate effect in the following cases:
14.2. If you fail to pay any fees due to us.
14.3. Providing your user identification code or password to another person to conduct transactions on your instructions.
14.4. Sharing your membership account information (username, password, identification code) with any third party.
14.5. Acting in a violent, threatening, abusive, bullying, or harassing manner towards any employee, Service Provider, or other user, whether through the Website and/or Application, social media, or at the headquarters of the World Federation of Muslim Scouts.
14.6. Acting fraudulently or deceptively towards us, our employees, or any other users, whether through the Website and/or Application, social media, or at the headquarters of the World Federation of Muslim Scouts.
15. Promotional Offers
15.1. The Inabah Website and Application may, from time to time, offer special promotional offers. Each offer may have different eligibility terms and conditions that you must meet in order to benefit from that offer.
16. Price Changes
16.1. We reserve the right to modify the prices of our services or any components thereof in any manner and at any time as we may determine at our sole and absolute discretion.
17. Acknowledgment and Authorization
17.1. By requesting any service from the Website and/or Application, the Client hereby agrees and acknowledges that they authorize the performer (the “Service Provider”) to do whatever is necessary, as deemed appropriate and in accordance with Islamic Sharia, to perform Umrah-by-proxy and Hajj-by-proxy.
18. External Links
18.1. The Website and Application may, from time to time, contain third-party advertisements and interactive links to websites owned by others for which we are not responsible. We do not make any representation or warranty regarding the accuracy or completeness of the information on such websites and do not guarantee that they are error-free. Access to any websites linked to the Website is at your own risk.
19. Arbitration and Dispute Resolution
19.1. Any dispute arising out of or relating to these terms and conditions shall be resolved in accordance with the laws and regulations of the Kingdom of Saudi Arabia (host country). However, we reserve the right to bring a claim against you for breach of these Terms of Use in your country of residence or any other country.
20. Contact Us
20.1. If you have any questions regarding our services, these terms and conditions, or any complaints or other inquiries, please contact our Customer Support department at: cs@inabah.org